Ch $08$: Assignment $-$ Vehicle and Other Major Purchases

SARAH: I am so angry; I called the sales guy back and he said he was sorry, but that he doesn't have the authority to replace or repair the refrigerator. He also had the nerve to say that I should have known something was wrong when they accepted my offer.

HANNAH: How much did you offer them?

SARAH: Three hundred dollars less than the price on the sales tag. I thought I was being a smart consumer; I didn't think that qualified me for sucker of the year.

HANNAH: So what else have you done, and what are you going to do now?

SARAH: Well, first I got out my old personal finance textbook, looked up the word "redress" and read the recommended procedures. I also went online and did a search for "consumer affairs" and "consumer complaint advice." In both cases, I found that the first recommended step was to:

file a claim in small claims court.

write both a nasty blog about the store and a letter to the local newspaper's editor complaining about the store's awful business practices.

ask the salesperson, supervisor, and store manager to address the issue, and then attempt to reach an amicable mutually agreeable solution.

SARAH: So$,$ I called and spoke with the sales guy's supervisor, and that didn't get me anywhere. I called four times, and he never returned any of my calls. I took time off work yesterday and went back to the store; I waited an hour until he came back from lunch. He said that he understood my problem but that there was nothing he could do without the store manager's approval.

When I asked to speak to the store manager, I found that he's at a national sales meeting in Cancun right now and won't be back in the office for another $10$ days. Not only that, he's not calling in for messages while he's away. Needless to say, I am not a happy camper.

HANNAH: So$,$ what else can you do$?$

SARAH: There are several recommended procedures, including contacting

Check all that apply.