$($Ch$.1)$ Please provide the following information for your organization of choice.

Q$1$ Full Credit

$50$ points $75\%$ Credit

$37$ points $50\%$ Credit

$25$ points $25\%$ Credit

$12$ points

PART $1$

$$ Provide the name and purpose $($i$.$e$.,$ what do they produce, what service do they provide, etc.$).$ Please describe in $4-6$ sentences.

PART $2$

$$ Provide three external customers AND each customer$$s specific needs.

PART $3$

$$ Provide three internal customers AND each customer$$s specific needs.

PLEASE BULLET$-$POINT EACH OF YOUR ENTRIES

PART $1$

$$ Provide the name and purpose $($i$.$e$.,$ what they produce, what service they provide, etc.$).$ Please describe in $4-6$ sentences.

PART $2$

$$ Provide two external customers AND each customer$$s specific needs.

PART $3$

$$ Provide two internal customers AND each customer$$s specific needs.

PLEASE BULLET$-$POINT EACH OF YOUR ENTRIES

PART $1$

$$ Provide the name and purpose $($i$.$e$.,$ what they produce, what service they provide, etc.$).$ Please describe in $4-6$ sentences.

PART $2$

$$ Provide one external customer AND that customer$$s specific needs.

PART $3$

$$ Provide one internal customer AND that customer$$s specific needs.

PLEASE BULLET$-$POINT EACH OF YOUR ENTRIES

N$/$A

$$

$($Ch$.1)$ What are some of the starting points for developing the core competencies $($see ps$.10-11)$ we discussed in your selected organization?

Q$2$ Full Credit

$40$ points $75\%$ Credit

$30$ points $50\%$ Credit

$20$ points $25\%$ Credit

$10$ points

$$ Choose any four of the six customer service core competencies on ps$.10-11$ and come up with a $1-2$ sentence $$starting point$$ that helps develop that competency.

Example: Wendy$$s Restaurants and Core Competency $3$ Empowerment.

Give store employees the authority to give customers free food as reparation for a mistake in their order.

PLEASE NAME THE CORE COMPETENCIES YOU$$VE CHOSEN followed by your $1-2$ starting point explanations

Also, number each competency.

$$ Choose any three of the six customer service core competencies on ps$.10-11$ and come up with a $1-2$ sentence $$starting point$$ that helps develop that competency.

Example: Wendy$$s Restaurants and Core Competency $3$ Empowerment.

Give store employees the authority to give customers free food as reparation for a mistake in their order.

PLEASE NAME THE CORE COMPETENCIES YOU$$VE CHOSEN followed by your $1-2$ starting point explanations

Also, number each competency.

$$ Choose any two of the six customer service core competencies on ps$.10-11$ and come up with a $1-2$ sentence $$starting point$$ that helps develop that competency.

Example: Wendy$$s Restaurants and Core Competency $3$ Empowerment.

Give store employees the authority to give customers free food as reparation for a mistake in their order.

PLEASE NAME THE CORE COMPETENCIES YOU$$VE CHOSEN followed by your $1-2$ starting point explanations

Also, number each competency.

N$/$AUnidentifiedUnidentified