Question: Ch 2 DQ. The text discusses many ways that managers influence superior guest service. Select one of the tactics (one that you agree with) and

Ch 2 DQ. The text discusses many ways that managers influence superior guest service. Select one of the tactics (one that you agree with) and present your reasoning for why you believe this would help a hotel to achieve high quality guest service. Then discuss one or two reasons why the tactic you described might not be successful (think about what challenges occur during typical hotel operations).

Also - please give an interesting title to your post - try to give it a title that will encourage your peers to read it while describing your main point. Please don't title it "Wk 1 DQ" or something boring!

Textbook ISBN - 9780134337623/Hotel Operation Management 3rd edition

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