Ch $6$ questions

$1.$ Why does unplanned HIT work increase costs?

$2.$ Identify some process improvement frameworks that are applicable to an HIT department. What are the advantages and disadvantages of each?

$3.$ Describe at least five HIT service management practices and how they are interrelated.

$4.$ What is an SLA, and why is it an important component of HIT service delivery?

$5.$ List some of the reasons given for HIT service continuity plan failures.

Ch $7$ questions

$1.$ What are the major activities that make up the HIT selection process?

$2.$ What are some examples of functional work groups and the types of work that they might accomplish in support of an HIT selection project?

$3.$ Why is it important to create an HIT selection plan at the outset of an HIT selection endeavor?

$4.$ What is down selection, and why is it an important step in the HIT selection process?

$5.$ What is an RFP$,$ and what is its purpose?