CH $9$

$2.$ Name situations where it is easy to be in "non$-$listening" mode? What can an individual do to improve his or her listening skills in such a situation?

$4.$ Share a common form of body language that is often time misinterpreted.

CH $10$

$1.$ Identify the impact technology will have on the workplace in the next five years.

$2.$ Why is it important to properly identify e$-$mails when sent and received?

Ch$11$

$2.$If the room was on fire, how would each type of leader direct his or her employees?

$4.$ Are leaders born or made? Explain your answer.

CH$12$

$1.$ What prevents individuals from being assertive?

$4.$Discuss the best way to handle a workplace bully.

Ch$13$

$1.$ Discuss the difference between a job and an industry.

$2.$ Identify the need for a job search portfolio.

Ch $14$

$1.$ Which resume layout is best for your situation? Why?

$1.$ Discuss the difference between a job$-$specific skill and a transferable skill. Give an example of each.

Ch $15$

$1.$ Identify difficult interview questions you would not want asked and formulate appropriate responses.

$1.$ How can you tailor your cover letter and resume specifically to the job for which you are applying? Why is this important?

Ch $16$

$1.$ If you were laid off what are the first three things you would do and why?

$2.$ What type of business would you like to own $($Property Management Company$)?$ What steps do you need to take to make this dream a reality?