Challenge: As a retail manager, there was a time when there was an increase in customer complaints regarding the helpfulness of staff.

Action: I used my technology skill to develop a new training program for staff, got approval from the district manager using my communication skills, and once approved implemented it with a regular review process using my initiative skill.

Result: Customer complaints decreased

Details: After three months, complaints decreased from an average of four per week to an average of one per week.

2a. Briefly describe a time when you were faced with a problem at work, school, volunteering, or other personal experience.

2c. What specific actions did you take and which of the 10 skills did you use to resolve or meet the challenge?

2e. What benefit or outcome was created in specific and measurable terms, including how results align to your personal, academic, or work goals?

2g. What clarifying details can provide context, such as numbers or time?