• Change-oriented behavior is primarily concerned with understanding the external environment and finding ways to minimize the amount of adaptive change.

Select one:

True

False

• Major changes must be initiated by top management.

Select one:

True

False

• Major change in an organization is usually guided by the top management team, but other members of the organization can initiate change or contribute to its success.

Select one:

True

False

• Too much emphasis on exploitation can ________.

Select one:

a.steep costs associated with R&D

b.result in increased flexibility

c.excessive costs for acquiring new knowledge

d.discourage development of new products and services

• Initiating structure includes behaviors such as assigning tasks to subordinates, maintaining definite standards of performance, asking subordinates to follow standard procedures, emphasizing the importance of meeting deadlines, criticizing poor work, and coordinating the activities of different subordinates.

Select one:

True

False

• Which feature was NOT recommended as a guideline for setting performance goals?

Select one:

a.Set goals for every task and responsibility.

b.Set goals that include a specific target date.

c.Set goals that are challenging but realistic.

d.Set goals that are clear and specific.

• A person resists change because, although it would benefit the organization, it would cause the individual to have to transfer to a new location. This is an example of which reason for rejecting change?

Select one:

a.The change would cause personal losses.

b.The proposed change is not feasible.

c.The proposed change is not cost effective.

d.The proposed change is not necessary.

• Doing favors for peers or outsiders is an example of which category of external leadership behavior?

Select one:

a.networking

b.external monitoring

c.representing

d.clarifying

• Co-opting or removing opponents is associated with ________ toward change.

Select one:

a.increasing the restraining forces that cause resistance

b.increasing the driving forces

c.reducing the driving forces

d.reducing the restraining forces that cause resistance

• Using position power to force change is associated with ________ toward change.

Select one:

a.increasing the driving forces

b.reducing the driving forces

c.increasing the restraining forces that cause resistance

d.reducing the restraining forces that cause resistance

• Making best practices into official doctrine ________.

Select one:

a.is always preferable to posting lessons learned on an interactive network

b.is an easily updatable way to formalize institutional learning

c.may end up being used in a way that discourages subsequent learning and innovation

d.is a very flexible strategy for translating learning into practice

• ________ leadership is another name for the behavior category involving decision-making procedures that a leader can use to involve others in decisions about the work.

Select one:

a.Autocratic

b.Democratic

c.Didactic

d.Charismatic

• To improve problem solving, it is recommended that managers should ________.

Select one:

a.concentrate on solving the most difficult problems first

b.deal with a problem as soon as it is discovered

c.look for ways to solve related problems at the same time

d.concentrate on solving the easy problems first

• In organizations focused on change and innovation, who should be empowered to deal with problems and find better ways of doing the work?

Select one:

a.only top management

b.people at all levels

c.only the CEO

d.only lower-level employees

• Making self-sacrifices for the team or organization is associated with ________ leadership.

Select one:

a.empowering

b.transformational

c.participative

d.democratic