Chapter $07$:

Scenario no$.1$

For each of the following, choose the answer that most completely answers the question.

George Wilberson is an engineer by training and manager of a work team that consist of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memorandum for the work team explaining to them the objectives of the work team. Some of the production workers and the accountant have come to see George and ask for clarification about the memorandum.

$104.$ When George prepared the memorandum and wrote the words on the paper, he was involved in

a$.$ channeling the message

b$.$ organizational communication

c$.$ information technology

d$.$ decoding the message

$105.$ The accountant, in particular, stated to George that he had difficulty understanding some of the technical terms used in the memorandum. These technical terms are commonly known as

a$.$ encoding

b$.$ the channel

c$.$ noise

d$.$ jargon

$106.$ The team began work on the project and reported to George that they had started doing as he had asked in the memorandum, but George noticed immediately that the work team did not appear to be doing what he thought that they should. The work team's performance provided George

a$.$ noise

b$.$ decoding

c$.$ feedback

d$.$ the message

$107.$ George held a meeting with the work team to determine what had gone wrong. It was determined that members of the work team had many varied experiences in the company, different technical backgrounds, and varying emotions about working on the assignment. These differences among the work team members created for George's communication.

a$.$ encoding

b$.$ noise

c$.$ decoding

d$.$ feedback