Chapter 06: Aplia Assignment Select the most appropriate opening for a direct daim letter when the remedy is obvious. o please cancel my order for the ZXC45 Home Theater system. After reviewing the specs on my TV, I found that ZXC45 is incompatible with my current system. O MY TV is not compatible with the ZXC45 Home Theater system. I recently placed an order for this system but just learned it won't work. Please cancel my order. O I was just looking at the compatibility specs for my TV, and I found that the ZXC45 Home Theater system won't work with my TV. I would be pleased if you would cancel my order. What should the body of the claim letter do? Check all that apply. Provide specific details about what went wrong. Avold blame or accusation Suggest you will continue business once the problem is resolved Include an angry statement explaining your ideas. Document facts logically, objectively, and unemotionally, Increasingly consumers are using social media to voice complaints that have not been resolved through other means How are organizations responding to social media complaint? Paying consumers to post pozitive comments Ignoring social media complaint that seem to be just wanting Hiring social media specialist Focusing on the person making the complaint not the facts ER Which of the following is most likely to achieve a positive corporate response when you are posting a complaint on a social media site? Post only positive comments online and use other social media to make negative comments Focus on facts and support them Gush about how much you like the company and the products Keep comments anonymous