Chapter 09: Discussion: Cisco Systems, Inc.: Implementing ERP Pete Solvik, Cisco Systems chief information officer (CIO), considered the last remaining line item of his ERP (Enterprise Resource Planning) implementation budget. Cisco had a history of rewarding performance with cash bonuses, but the amount allocated for rewarding the ERP team, over $200,000, was unprecedented. To be sure, they had delivered a lot in a time frame that no one had believed possible. It had not been easy either. The team members, Solvik included, had taken a risk in joining the project. Rewards should, and would be generous. The size of the bonus pool, though, made Solvik think: they had done well, but how well? After reading the attached case, answer the following questions: 1. What were the four critical issues face by Cisco during this implementation? 2. What had gone right? 3. What had gone wrong? 4. Given another project of this magnitude and risk, would they be able to do it again