Chapter $11$:

$$I$$m sure they won$$t mind if we start sending them the report on these oversized computer sheets. All this time we$$ve been condensing it$,$ retyping it$,$ and sending it to our biggest accounts, but we just can$$t now. We$$re so understaffed, we don$$t have the time,$$ says Ada Aliyu. $$I$$ll just write a comment here telling them how to respond to this report, and then we can send it out.$$

$11\mathrm{.}01$ What potential problems do you see in casually changing external output? List them.

$11\mathrm{.}02$ Discuss in a paragraph how internal and external output can differ in appearance and function.

Chapter $12$:

$12\mathrm{.}01$ What are the seven sections of a good form?

$12\mathrm{.}02$ List four types of captioning for use on forms.

$12\mathrm{.}03$ What is a specialty form? What are some disadvantages of using specialty forms?

$12\mathrm{.}04$ List the four guidelines for good display design.