Question: Chapter 1 1 . What is management 2 . Understand the four principal functions of managers 3 . Be able to identify and differentiate the

Chapter 1
1. What is management
2. Understand the four principal functions of managers
3. Be able to identify and differentiate the four levels of management; and functional versus
general managers
4. Understand the managers roles: How do managers spend their time
5. Understand and be able to identify the different types of managerial roles
6. Understand the skills exceptional managers need
7. Understand the seven challenges to being an exceptional manager

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