Chapter $13$ presents a list of Performance Categories which are sub$-$divided into $3$ major areas: Time, Quality and Cost.$$ Please copy this list of these performance measures.

Next, Chapter $14$ discusses information requirements in the Supply Chain industry.

This assignment is for you to connect the list of performance measures $($Ch $13)$ with the appropriate supply chain information system $($SCIS$)$ needed $($Ch $14)$ to be able to calculate the measure.$$ You can$$t measure anything unless you collect the appropriate data.

For each measure, list the information systems that would be involved with the measure and thereby provide the necessary data.$$

This is not an easy assignment.$$ It is asking you to investigate how a supply chain measure is actually conducted, that is the business processes involved, and then decide on an Information System that gathers the data from these processes.

Let$$s nail down some key measures from each of the categories that will be used to determine the associated business process.$$ Here$$s a list of the measures that I want to see in the assignment.

Category $-$ Time:

Measure T$1$: Order Cycle Time $($done for you below$)$

Measure T$2$: On$-$time delivery$/$receipt

Category $$ Quality:

$$ Measure Q$1$: Overall customer satisfaction

$$ Measure Q$2$: Processing accuracy

Category $$ Cost:

$$ Measure C$1$: Days sales outstanding

$$ Measure C$2$: Cost to serve $($done for you below$)$

$$ Measure C$3$: Cash$-$to$-$cash cycle time

Below, I have shown you how the Measure T$1$: Order Cycle Time is performed as a business process:

Order received from customer: Marketing & Sales SCIS

Order is processed:

Picking: Warehouse SCISPacking: Warehouse SCISContact transportation carrier: Warehouse SCISPrepare delivery waybill for transportation carrier: Warehouse SCIS

Order is delivered to customer: Transportation carrier SCIS link

$$Order Cycle time$$ now has the appropriate data needed for the Measure...we have connected the Measure with the Supply Chain IT systems that can provide the data.$$ Three IT systems are involved with this performance Measure.$$ Each of these steps needs some kind of information technology system to be involved.$$ In some cases the same IT system is used, but some are IT systems from the transportation company.

Here$$s another example for C$2$ above:

Measure C$2$: Cost to serve

Receive communications from customer: Marketing SCIS

Add up all the communications from all customers: Marketing SCIS

Find out the cost of labour for dealing with these customers: HR SCIS

Calculate the average cost of serving the customer: Accounting SCIS