Chapter $18$: Optimizing and Controlling Processes Through Statistical Process Control

Chapter $19$: Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma

Chapter $20$: Benchmarking

Individual Assignment:

Define the concept of statistical process control $($SPC$).$

List the steps for developing a control chart for data with measured values.

Discuss the five $(5)$ actions management, as leaders, can play in continual improvement.

Define the term benchmarking.

List, and briefly explain, the general sequential steps in the benchmarking process.