Question: Chapter 1 , Exercise 1 . 1 - Managing a branch closure program: an exercise in planning and managing the process of change. Please read

Chapter 1, Exercise 1.1- Managing a branch closure program: an exercise in planning and managing the process of change.
Please read the exercise and submit the materials required in Step 1 and Step 2 pages 16-18. Steps 1 and 2 are all that is required for this case/exercise.

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