Chapter 1, Exercises 2, 3, 4, and 5 (Pages 14 15):

Exercise 2. Think of the last time you returned an item to a store. Describe how the process of your return cut across various functional lines in that business organization. Distinguish between return process and the business function.

Exercise 3. Assume you are the marketing manager of an up-and-coming firm that sells surfboards. What data do you need from Accounting and Finance and Supply Chain Management to do your job?

Exercise 4. Assume you now are the chief financial officer of the company that sells surfboards. You need detailed records to report your financial status to the government. What functional areas provide that information? What information might you need to complete your report?

Exercise 5. Assume you are the human resources manager of the company that sells surfboards. Your job is vital because your employees are the main asset to your firm, since each board is hand-crafted. What information do you need from each functional area to ensure proper staffing of the production line?