Chapter 1: Know the difference between data and information. Understand what information literacy is. Know the DIK Hierarchy and the definition of each Know what information technology is and the different between that and information systems. Know the 3 main purposes businesses use information. Know what a business process is You can skip the careers content, know 10 BPM steps that Jack presented. Chapter 2: Know the 6 roles within an information system and be able to give examples. Know the basics of a system Know what a component is What is equifinality? Know how information systems facilitate organizational change. Know the 6 levels of information systems (personal to global) Chapter 3: What is information overload? The dangers? and how do you effectively deal with it. Information quality: know what intrinsic and contextual quality means and the attributes of each