Chapter 1: The New Human Resource Management Process 1. If we have highly satisfied employees, we will always have high productivity. 2. HR managers can be held personally liable for some of their actions that they take as part of their job. 3. Employees participating in more training and development are less likely to leave their company. 4. Globalization is going to continue as long as there are savings to be had. 5. For the HR managers, technical skills are the easiest of the major skills to develop. 6. Line managers play an important role in determining training needs within an organization. 7. HR professionals must have knowledge of the organization and its strategies if they are to contribute strategically 8. Employees who are dissatisfied with their jobs stay in their positions for a long time, creating morale problems for other employees in the workplace. 9. Job growth continues for low-skilled workers, such as restaurant server, janitor, child care, and elder care 10. A labor force trend we see in the United States, and around the world, is the loss of significant numbers of middle-wage jobs. 11. It is never appropriate to remove disengaged employees (that one "bad apple) as part of a strategy to create a more engaged workforce. 12. Poorly-trained managers are likely the biggest reason for employees being actively disengaged