Chapter 1 What Is Organizational Behavior? - are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations. A) Assistants B) Managers C) Secretaries D) Interns E) Apprentices 2) Which of the following best defines organizational behavior? A) It involves the study of groups of people coming together for collective bargaining. B) It involves the study of what people do in a company and how it affects the company's output. C) it involves analyzing diferent people in an industry with independent profil-centerca motives. D) It involves developing exclusively the knowledge of managers and senior-level employees. E) It is a field which is not influenced by factors in the external world 3) refers to basing managerial decisions on the best available scientific proof. A) Emergency management B) Personal knowledge management C) Property management D) Evidence-based management E) Knowledge management 4) Which of the following terms best describes organizations that allow people to communicate and work together even though they may be thousands of miles apart? A) networked organizations B) hierarchical organizations C) matrix organizations D) stable organizations E) flat organizations 5) is a key independent variable in positive organizational behavior research. A) Engagement B) Apathy C) Despair D) Constraint E) Pessimism Chapter 3 Attitudes and Job Satisfaction 0) Why should managers be interested in their employees' attitudes? A) They result from behavior. B) They cause problems. C) They give warnings of potential problems. D) They are generally low. E) They result in cognitive dissonance. 1) In her work in the publishing industry. Vem seeks out new authors whom she considers promising. In the past two years she has found a number of new writers whose work she though was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for mublishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely finistrated, dreads coming into work each moming and is seriously thinking of resigning. How can Vera's job attitudes best be described? A) low job satisfaction and low job involvement B) low job satisfaction and high job involvement C) high job satisfaction and low job involvement D) high job satisfaction and high job involvement E) low organizational commitment 8) What refers to a positive feeling about a job, resulting from an evaluation of its characteristics? A) job satisfaction B) job involvement C) job stability D) organizational commitment E) social investment 9) Dispatch Heroes Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing, undue socializing, and tardiness. The management is considering enforcing several restrictions to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance? A) Employers must take corrective action to stop the unwanted activities. B) Employers should attack the source of the problem, ie, the dissatisfaction. C Employers must introduce surveillance to ensure smooth flow of work. D) The management must suspend employees who engage in deviant workplace behaviors. E) The management must restrict the activities that adversely affect productivity. 10) A satisfied workforce does not guarantee sul r i tional performance. In oruc improve organizational effectiveness, managers A) must formulate strategies to a sk and eliminate deviant bchavions B) must keep track of absenteism and turnover among the employees C) must make jobs casier and targets achievable D) must offer periodic salary increments F) must try to improve employee attitudes Chapter Emotions and Moods 11) Julia works as a receptionist in a real estate many. One morning her boss comes in door and yells at her, telling her that the front fee is a mess and that she needs to get up and clean it immediately. After her boss leaves the room tulin grabs three magazines and moines and violently slams them into the trash can. Which of the following best describes Julia's anger A) an affect B) a thought C) a mood D) an emotion E) a mental process 12) Which of the following terms best describes feelings that tend to be less intense than emotions A) affect B) cognition C) moods D) thoughts E) reactions 13) Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has A) low cognitive dissonance B) low self-esteem C) low emotional dissonance D) high emotional intelligence E) high job satisfaction 14) Diane Marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has A) high self-serving bias B) low emotional dissonance C) low confirmation bias D) high cognitive dissonance E) low emotional intelligence 15) One implication from the evidence on El to date is that employers should consider it a factor in hiring employees, especially in jobs that demand A) a high degree of social interaction B) good analytical skills C) the ability to work independently D) good critical thinking skills E) good mathematical skills Chapter 5 Personality and Values 16) Which of the following statements is true about personality? A) Personality is independent of environmental factors. B) Personality is statie. C) The most common means of measuring personality is through personal interviews D) Personality is not affected by hereditary factors. E) Personality is the sum total of ways in which an individual reacts to and interacts with others 17) You are the manager of a small boutique. You have decided to apply the Big Five Model in order to understand your employees and their work habits because it is generally supported by an impressive body of research. You want to use the five dimensions of personality to match individuals with jobs to which they are well-suited. You know that your customers are demanding and somstimes disult. So the salesperson should be able to withstand high levels of stress. Which personality dimension taps a person's ability to withstand stress? A) extraversion B) openness to experience C) conscientiousness D) emotional stability E a creeableness 18) Marina loves to visit a new country every year. Her hobbies are visiting museums, painting traveling, and learning new languages. Which dimension of the Big Five model best describes Marina, according to her hobbies? A) extra version B) agreeableness C) conscientiousness D) openness to experience E) emotional stability 19) Which of the following terms describes basic convictions that "a specific mode of conductor end-state of existence is personally or socially preferable to an opposite mode of conduct?" A) values B) attitudes C) affects D) customs E) traditions UN 20) Milton Rokeach created the Rokeach Value Survey (RVS). It consists of two sets of values. values and values. A) instrumental: terminal B) critical: judgmental C) flexible; essential D) essential; unconscious F) conscious; unconscious Chapter 7 Motivation Concepts 21) According to Maslow's hierarchy of needs, which of the following is a lower order need? A) social B) safety C) esteem D) self-actualization E) recognition 22) According to Douglas McGregor's Theory Y. a manager assumes that employees A) dislike work B) need to be controlled C) avoid responsibility D) exercise self-direction E) attempt to avoid work 23) Jasmine wants to become head of her department. Although she will be greatly compensated if she achieves this aim and will gain control over many subordinates, the main reason she is pursuing this position is that she thinks she can do the job better than anyone else and wants people to know this. According to the McClelland's theory of needs, which of the following needs primarily drives Jasmine in this case? A) the need for stability B) the need for achievement C) the need for growth D) the need for affiliation E) the need for power 24) Your fellow employees have a terrible work situation. They work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supervisor is rarely available and only shows up to give reprimands for production shortfalls. Nobody has received a promotion in two years. The work is boring, repetitious, and unrewarding You are trying to solve this situation with the help of Herzberg's two-factor theory. You decide your first task will be to improve the hygiene factors. Which of the following would you consider a hygiene factor? A) working conditions B) training related to new skills C) recognition D) employee empowerment E) promotion 25) You graduated from solicee two years ago and DE You have received good performance evaluations and an organization has hired a recent college graduate are now making. You consider this an un die following theories best destibcs such a situation A) equity theory B) two-factor theory C) soal-setting theory D) theory of needs E) self-determination theory began working at Hampstead Electronics e graduate with occi nd a raise. You just found out that your ata higher salary than olve to do something about it. Which of er this an unfair ast and resolve to do something about Chapter 8 Motivation: From Concepts to Applications sa manager for a production company. He independently assigns teams, catches trends, and is able to work from home two to three days a week. He on to the design director once a month. Based on this description and as per om 26) John is a design manager for a product chooses projects, researches trends, and is an provides a status report to the design joo characteristics model is safe to say that John's job is A) task identity B) feedback C) autonomy D) task significance E) skill variety 27) Managers at Precision Technologies, a cu anagers at Precision Technologies, a custom-machine shop in Indiana, train workers on all a company's equipment so they can move around as needed in response to incoming orders. Based on this information, which of the following methods is most likely being used by Precision Technologies? A) job rotation B) job enlargement C) job enrichment Djob sharing E) flextime 28) Beyond redesigning the nature of the work itself and involving employees in decisions, another approach to making the work environment more motivating is to alter work arrangements. Which of the following is designed to give an employee greater control of their schedule? A) flextime B) job centralization C) job rotation D) job enlargement E) job enrichment 29) Janice and Shunil are both senior software annlysts. They have for six years and get along great. Janice is pregnant and and she is not willing to work full time. Shumil would like to experiment business as a home media installation consultant and does not want to contin time. They both need some income. Which of the following alternative JOD best for Janice and Shunil? A) job enlargement B) telecommuting C) job rotation D) job sharing E job enrichment Janice is pregnant and anticipating the arrival of her first child ses. They have worked together on projects experiment with opening his own want to continue to work full lowing alternative job structures would be e minimum wage, but she loves her job. Her supervisor regularly has been chosen employee of the month twice this year. Based on this ng is most likely to be the reason Laura likes her job? 30) Laura only makes minimum wage, but she loves her jo compliments her and she has been chosen employee of them information, which of the following is most likely to be the reason Laut A) recognition B) motivation C) goal setting D) empowerment E) autonomy Chapter 9 Foundations of Group Behavior 31) What are the five stages of group development? A) generation, implementation, construction, production, and termination B) introduction, development, production, deterioration, and adjournment C) initiation, evolution, maturation, degeneration, and termination D) forming, storming, norming, performing, and adjouming E) introducing, developing, performing, controlling, and terminating 32) Zach is devout and very active in his church. He is also a very dedicated employee. This manager offers him a promotion but the new role will require him to work Sundays. Zach would like the promotion, but realizes that it would force him to miss some church activities. In such a situation, Zach is most likely to experience A) role conflict B) emotional contagion C) cognitive dissonance D) emotional labor E) self-concordance 33) In this group discussion technique, the group leader states the problem in a clear manner so all participants understand. Members then freewheel as many alternatives as they can in a given length of time. No criticism is allowed, and all altematiyes are recorded for later discussion and analysis, One idea stimulates others, and indements of even the most bizarre suggestions are withheld until later to encourage group members to think the unusual." Identify the decision- making technique in the discussion. A) group polarization B) morphological analysis C) mind mapping D) clectronic meeting E) brainstorming 34) Alberto is working with a group of fifteen neople to coordinate the merger of two corporations. Everyone in the group is highly qualified offers relevant information, and has high noms. Still, the group seems to be slow at outlining a definitive plan for the merger. With the information provided, what would be the fastest and best way for Alberto to increase cohesiveness and productivity? A) hold long meetings at a restaurant or in a social setting B) stimulate competition within the group C) decrease the time members spend together D) decrease the size of the group E) invite more members into the group 35) You have observed that the group tends to come to consensus very quickly and there appears to be an illusion of unanimity. You conclude that they may be suffering from A) negative affect B) groupshift C) cognitive dissonance D) groupthink E) positivity offset Chapter 12 Leadership 36) Kimberley, a manager at a large company, tends to assign group members to particular tasks, expects workers to maintain definite standards of performance, and emphasizes the meeting of deadlines. In the light of the Ohio State Studies, this indicates that Kimberley, as a leader, is A) low in task orientation B) high in consideration C) relationship oriented D) employee oriented E) high in initiating structure 2) Jim, a VP at a large company helps employees with personal problems, is friendly and areciation and support. In the approachable, treats all employees as quals and expresses of the Ohio State Studies, this indisates that Jim, as a leader, is A) task oriented 1) high in consideration C) high in initiating structure D) low in relationship orientation E) production oriented 38) The behavioral dimensions identified by the University of Michigan's Survey Research Center are closely related to those identified in the Ohio State Study. Employce-oriented leadership is similar to , and production-oriented leadership is similar to A) initiating structure: consideration B) task-orientation, relationship-orientation C) transformational leadership, authentic leadership D) authentic leadership, transformational leadership E) consideration; initiating structure 39) According to the Fiedler contingency medel of leadership, task-oriented leaders perform best in situations of _ while relationship-oriented leaders perform best in situations. A) moderate control; high and low control B) high control; low and moderate control C) high and moderate control: low control D) high and low control; moderate control E) moderate and low control; high control 40) Which theory of leadership proposes that followers attribute heroic or extraordinary leadership abilities when they observe certain behaviors? A) transformational leadership theory B) authentic leadership theory C) transactional leadership theory D) attributional leadership theory E) charismatic leadership theory Chapter 13 Power and Politics 41) Your immediate supervisor is a nice person. He helps you solve your problems and gives valuable advice. You admire your supervisor and aspire to become like him. The power that your supervisor possesses over you is known as power. A) transactional B) coercive C) expert D) reward E) referent 42) If your superior tells you that she will oiler you a dditional work beyond the requirements of your job, he/she is exercising so that she will offer you a raise provided you perform ac power. A) legitimate B) coercive C) reward D) personal F) reflective 43) The power that the College Dean has been granted by onge Dean has been granted by the University over the faculty referred to as _power. A) academic B) positional C) legitimate D) referent E) charismatic 44) Most of us follow our doctor's advice because our doctor has A) legitimate B) reward C) referent D) expert E) coercive 45) Which of the following types of power is most likely to be negatively related to employee satisfaction and commitment? A) expert power B) reward power C) legitimate power D) coercive power E) referent power power. Chapter 14 Conflict and Negotiation 46) Irma does not agree with the standard operating procedures adapted for the new project. However, she discusses the items with the team and comes to know that she was in the minority. She has, therefore, decided to accept the new procedures to maintain smooth operations within the team. This type of intention is called A) sacrificing B) accommodating C) collaborating D) compromising E) competing 7) Angelina feels that her cubicle neighbor as heighbor. Angelina gets annoyed every time decided it's simply not worth the wo intention is called A) competing B) avoiding C) accommodating D) compromising E) collaborating thbor talks loudly on the phone, but in other ways she is a very time her neighbor's phone rings, but she has trouble to talk to her neighbor. Angelina's condici-handning on seeks to satisfy his or her own interests regardless of the impact on the tentions involves attempting to find a win-win 48) When one person socks to SIST other parties to the conflict, that person is A) competing B) avoiding C) accommodating D) compromising E) collaborating "+9) Which of the following conflict.handling intentions involves attempo solution? A) avoiding B) collaborating C) accommodating D) compromising E) competing 50) Which of the following conflict-handling intentions involves accepting a solution that provides incomplete satisfaction of both parties concerns? A) collaborating B) compromising C) avoiding D) competing E) accommodating Chapter 15 Foundations of Organizational Structure 51) A manufacturing manager organizes a plant into engineering, accounting, manufacturing, personnel, and supply specialists departments. This division of an organization into groups according to work functions is an example of A) social clustering B) bureaucracy C) specialization D) centralization E) departmentalization and crops. It also provides Id the quality of the crops. It Heren in the various large mentalization 52) Agri Producers provides services related to the testing of soil and crops advice to its customers for improving the productivity of the soil and the que has customers all over the United States. The sons and soil are different in areas of the nation, such as the west coast and the midwest. Which type of would be best for Agri Producers? A) functional B) process C) product D) geographic E) temporal mble are Tide, Pampers, Charmin, and Pringles. 53) Some of the departments in Procter & Gamble are Tide, Pampers, Chan This is an example of departmentalization by A) function B) process C) geography D) product E) interest s departments for government aircraft and contracts, 3) Aeronautics Inc., a parts supplier has departments for government aircraft large commercial aircraft clients and small personal aircraft clients. This is an example __departmentalization. A) product B) function C) geography D) customer E) service 55) You are the CEO of Apex Systems. You have decided to hire other organizations to perform many of the basic functions of your business. You have hired an accounting firm to keep your records, a recruiting firm to handle human resource functions, and a computer firm to handle all records. To keep costs down, you are looking for other areas in which to outsource operations. You have chosen to operate your business as a _ A) matrix organization B) virtual organization C) highly centralized organization D) boundaryless organization E) bureaucracy Chapter 16 Organizational Culture 56) The ultimate source of an organization's culture is A) its top management B) its environment C) the country in which the organization operates D) its founders E) the sociocultural backgrounds of its employees 57) The selection process helps sustain the organization's culture by A) encouraging discussion about norms B) hiring candidates who fit well within the organization C) selecting employees who deserve to be promoted D) developing performance evaluation criteria E) rewarding conformity of skills 58) Which of the following statements is true regarding the functions of culture in an organization? A) It hinders the generation of commitment to something larger than individual self-interest. B) It conveys a sense of identity for organization members. C) It reduces the stability of the social system. D) It reduces distinctions between one organization and others. E) It does not affect employees' attitudes and behavior. 59) Which of the following characteristics of an organization's culture indicates the degree to which management decisions take into consideration the effect of outcomes on employees within the organization? A) attention to detail B) outcome orientation C) team orientation D) people orientation E) stability 60) Which of the following is most likely to be the indicator of a strong organizational culture? A) high employee turnover B) narrow span of control C) employees' diverse views of organization's mission D) presence of several subcultures E) widely shared values