Chapter 10 Management Skills Application Exercises

1. Do you agree with Katzenbach and Smith's key practices that make teams effective? Why or why not? Which of these practices have you personally experienced? Are there any additional practices that you would add?

2. Have you ever been part of a team that made it through all four stages of team development? In which stage did the team remain the longest? In which stage did the team remain the shortest amount of time? What did you learn?

3. Why do you think it is so important to manage a team's boundaries? How can external stakeholders impact the function and performance of the team? Why is emotional intelligence such an important skill to have when managing a team?

4. In your experience, have you ever been in a situation in which conflict became a negative thing for a team? How was the conflict handled? How can a team manager ensure that conflict is handled constructively?

5. What is the difference between cultural intelligence and emotional intelligence? How can the cultural intelligence of a team improve performance? Have you ever been on a multicultural team that was high on cultural intelligence? How about a team that was low on cultural intelligence? What were the impacts?

Chapter 11 Review Questions

1. Describe the communication process.

2. Why is feedback a critical part of the communication process?

3. What are some things that managers can do to reduce noise in communication?

4. Compare and contrast the three primary forms of interpersonal communication.

5. Describe the various individual communication roles in organizations.

6. How can managers better manage their effectiveness by managing e-mail communication?

7. Which communication roles are most important in facilitating managerial effectiveness?

8. Identify barriers to effective communication. 9. How can barriers to effective communication be overcome by managers?