Question: Chapter 10 Quiz p-chart (10 points) You are constructing a control chart(s) for a process for determining the number of customers who complete their transactions

Chapter 10 Quiz p-chart (10 points) You are

Chapter 10 Quiz p-chart (10 points) You are constructing a control chart(s) for a process for determining the number of customers who complete their transactions online in less than 4 minutes. If it is over 4 minutes then the process is defective. Each day you sample 200 customers and you have the following number of defective items for each of the last six days. Construct a P control chart using 97% control limits and determine if the process is in control. Monday 14 Tuesday 16 Wednesday 22 Thursday 24 Friday 26 Saturday 30 B Tables A. Areas under the normal curve, 0 to z B. Areas under the standardized normal curve 1. From - to - 2. From - to C. Cumulative Poisson probabilities Table A Areas under the normal curve, O to z z .00 ,01 .02 .03 .04 .06 .07 .08 0120 0.0 0.1 0.2 03 0.4 ,0000 0398 .0793 1179 1554 .0040 .0438 ,0832 1217 1591 .0517 0910 .0160 .0557 .0948 .1331 1700 .0596 .0987 .1368 .1736 .0239 .0636 .1026 1406 .0279 0675 1064 1443 .1808 .0319 .0714 .1103 1480 1844 .0359 .0753 1141 1517 1879 1293 .1664 . 1772 .0080 .0478 0871 .1255 .1628 1985 .2324 .2642 2939 3212 0.5 1950 2291 .1915 2257 2580 2881 3159 2019 .2357 .2673 2611 2910 3186 .2054 2389 2703 2995 .3264 2088 .2422 .2734 .3023 3289 2122 .2454 .2764 .3051 3315 2157 2486 .2794 3078 3340 2190 2517 2823 .3106 3365 2224 2549 2852 3133 3139 3389 .296 3238 0.9 10 3413 3643 3849 4032 3438 3665 3869 4049 4207 3485 3708 2007 3461 3686 3888 .4066 4222 .3531 .3749 3944 .3508 3729 3925 4099 4251 3554 3770 3962 12 1.3 3577 3790 2980 3599 3810 3997 4162 4306 3621 3830 4015 4177 .4319 4082 .4115 4131 4147 1.4 4192 4236 .4265 4279 4292 4332 4370 4406 4418 1.5 1.6 17 1.8 1.9 4452 .4554 4641 471 4345 .4463 .4564 4649 .4719 4357 .4474 .4573 4656 .4484 .4582 4664 4732 .4382 4499 .4591 467 4738 4394 4505 .4599 4678 .4744 .4515 .4608 4686 4750 4525 4616 4692 4756 4429 .4535 .4625 4699 4761 4441 .4545 .4633 4706 4767 .4726 4788 4803 4846 4808 4850 4834 20 2.1 22 2.3 2.4 4772 4821 486 4893 .4918 4778 4826 4864 4896 4920 4783 4830 4868 .4898 .4922 4793 4838 .4875 4904 .4927 487 .4798 4842 4878 .4906 4929 .4812 4854 4887 4913 4881 48RA .4817 4857 4890 4916 .4936 .4901 4925 4909 4931 .4911 4911 4932 .4934 4943 4948 4961 1000 4938 4953 4965 4974 4940 4955 4966 4975 4982 4941 4956 4967 4976 4957 4968 4977 494! 4959 4969 4977 4984 4946 4960 4970 4978 4949 4962 4972 495 4963 4973 4980 4971 . 4979 4952 .4964 4974 4981 4986 4979 4981 4982 4983 4984 4985 4985 4986 3.0 4987 4987 4987 4988 4988 4989 4989 4989 4990 4990

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