Chapter 10. Strategy, Risk, Issues, and Crisis Management Learning Objectives After studying this chapter, you should be able to: 1. Describe and differentiate between the concepts of strategic management and corporate social policy. 2. Articulate the four major strategy levels and explain enterprise-level strategy, social entrepreneurship, and the benefit corporation. 3. Explain the strategic management process and the role that sustainability reports and integrated reports play in the process. 4. Distinguish between risk management, issue management, and crisis management. 5. Describe the major categories of risk management and some of the factors that have characterized risk management in actual practice. 6. Define issue management and the stages in the issue management process. How is issue management a bridge to crisis management? 7. Define crisis management and the types of crises. 8. List and discuss the major stages or steps involved in managing business crises. Why is crisis communications so important