Question: Chapter 11 explored several models for designing and implementing improvements. One of this chapter's discussions is particularly significant to master when considering improvement efforts: the

Chapter 11 explored several models for designing and implementing improvements. One of this chapter's discussions is particularly significant to master when considering improvement efforts: the unintended consequences of change (p. 209). Anticipating unintended consequences can be hard work, but necessary as leaders implement quality improvement initiatives of healthcare services

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