Chapter 12

1.

When dealing with common problems requiring special action on the part of a supervisor, one of the two basic courses of action to be taken is

Multiple Choice

• firing.
• counseling.
• authorizing.
• reprimanding.

2.

One of the most common reasons given for taking unscheduled time off is

Multiple Choice

• personal needs.
• stress.
• entitlement mentality.
• personal illness.

3.

Insubordination is defined as the

Multiple Choice

• deliberate refusal of an employee to do what a supervisor or other superior asks.
• tendency of some people to avoid taking responsibility when working in a group.
• tendency of a supervisor to discriminate against an employee based on stereotypes.
• action taken by a supervisor to prevent employees from breaking rules.

4.

Which of the following statements is true of alcohol and drug abuse by workers?

Multiple Choice

• Employees who abuse drugs are likely to be more productive than their coworkers who stay sober because many drugs have the capacity to enhance performance.
• Employers who go to work while high have 55 percent more accidents and 85 percent more injuries than others.
• The Americans with Disabilities Act does not consider drug abuse as a disability.
• In accordance with the American legal system, an employee involved in substance abuse should immediately be fired.

5.

Yolanda is a manager at Feedz Inc. She loves surfing the Internet for the latest fashion trends and tweets these trends throughout the day at work to get more followers. Yolanda is engaging in which of the following thefts?

Multiple Choice

• theft of information
• theft of time
• theft of money
• theft of goods

6.

Which of the following statements is true about counseling at the workplace?

Multiple Choice

• It is unlikely to evoke a positive response from employees.
• It is one of the least constructive ways for supervisors to address problem behaviors.
• It involves the "shape up or ship out" attitude toward problem employees.
• It is a cooperative process between a supervisor and an employee.

7.

An approach to counseling in which a supervisor asks questions to an employee about a specific problem and then suggests ways to handle the problem after he or she understands the problem is referred to as

Multiple Choice

• directive counseling.
• emotionally focused therapy.
• nondirective counseling.
• grief therapy.

8.

Daniel, the supervisor of a finance team, decides to utilize the most focused approach to counseling for dealing with Sophia's performance issues at work. He calls Sophia for a meeting to help her solve the problem. In this method of counseling, which of the following would be the right step to take after Daniel asks Sophia questions about her problem?

Multiple Choice

• Daniel listens to Sophia's answers until he understands the problem.
• Daniel primarily listens to Sophia, encouraging her to look for the source of her problem.
• Daniel suggests ways to handle Sophia's problem.
• Sophia identifies her problem.

9.

Which of the following terms is defined as the permanent removal of an employee from a job?

Multiple Choice

• warning
• suspension
• demotion
• dismissal

10.

John, the chief supervisor of a manufacturing company, is conducting an investigation into a series of allegations of theft levelled against Moby, a mechanist. In order to control the situation and conduct a fair enquiry in the matter, John asks Moby not to come to work for a period of three weeks. John also informs Moby that during the span of the investigation, the company will not pay Moby. Which of the following disciplinary measures is exemplified in this scenario?

Multiple Choice

• warning
• suspension
• demotion
• dismissal

11.

Unlike punishment, discipline

Multiple Choice

• is narrower.
• always involves unpleasant consequences.
• is a teaching process.
• prevents employees only from breaking rules.

12.

Positive discipline is best defined as the

Multiple Choice

• discipline designed to prevent the occurrence of problem behavior from beginning.
• act of transferring an employee to a job involving less responsibility.
• approach to discipline in which a supervisor primarily listens to his or her employees' problems.
• discipline designed to monitor the behavior of problem employees.

13.

A day off during which a problem employee is supposed to arrive at a conclusion whether to return to work and meet standards or to stay away for good is known as a

Multiple Choice

• dismissal.
• decision-making leave.
• demotion.
• disciplinary leave without pay.

14.

Identify a true statement about positive discipline.

Multiple Choice

• Supervisors should not only punish problem behavior but also reward desirable kinds of behavior.
• Explaining the consequences of violating rules is not the responsibility of a supervisor.
• Employees usually stay away from engaging in problem behavior when they feel frustrated.
• Implementation of self-discipline is a redundant concept because most people get satisfaction from doing a job well.

15.

When a supervisor suspects a problem with a troubled employee, what should be his or her first step?

Multiple Choice

• documenting the problem
• confronting the employee
• referring the employee to a source of counseling
• threatening the employee with termination

16.

When confronting a troubled employee, which of the following should ideally be the last step taken by a supervisor?

Multiple Choice

• telling the employee that he or she has a problem
• reprimanding the employee for inappropriate behavior
• asking other employees to help the troubled employee
• explaining the consequences of not changing

17.

Which of the following is true of the rehabilitation of troubled employees?

Multiple Choice

• It shows that the employers lack compassion.
• It is less costly than hiring and training a new employee.
• It is likely to violate laws prohibiting employment discrimination.
• It is comparatively more time consuming than other types of treatment programs and should ideally be avoided.

18.

A company-based program for providing counseling and related help to employees whose personal problems are affecting their performance is most accurately called a(n)

Multiple Choice

• employee assistance program.
• grief therapy program.
• employee self-help program.
• community psychology program.

19.

When an employee fails to respond to initial attempts at counseling, a supervisor should ideally

Multiple Choice

• consult with an outside expert.
• hire an attorney to protect himself or herself.
• discuss the problem with his or her manager.
• take suggestions from other employees.

20.

If a supervisor notices signs that an employee has been using alcohol or drugs, then that employee should immediately be dismissed.

True or False