Chapter 12 Matching Address level 1 support issues like network access or data recovery Sit on top of operational costs and will slowly rise over time Focuses on correcting operational errors Group which standardizes and implements updates and hotfixes Identifies a security issue when data has been inappropriately altered Cybersecurity threat which could create an issue of availability Risk control strategy used when the operational activitie of concern is outsourced Security level which makes use of firewalls Security level which addresses endpoint hardening Bad actor technique which manipulates human behaviors Help Desk I. II. Network III. Maintenance expenses IV. Change control V. Integrity VI. Natural disaster VII. Application VIII. Social Engineering IX. Corrective maintenance X. Transference