CHAPTER 12: Staffing MULTIPLE CHOICE 26. The staffing function follows: A. Organizing. B. Controlling C. Directing D. Interpolating. 27. The values, mission, and vision of HSOs/HSs: A. Are best provided in orientation and other onboarding. B. Should be integral to recruiting and selection. C. Will be learned during on-the-job training and skills building. D. Are known by new staff members because of social media. 28. The manager to whom a new staff member will report: A. Can rely on HR to select someone best for the job. B. Has time during the probationary period for a final decision. C. Must be part of selecting and hiring new staff. D. Is pleased to have HR's help in getting a new employee. 29. Managers can best help staff members improve their performance by: A. Judging and disciplining them. B. Moving them to a more suitable job. C. Being friendly and consoling as needed. D. Being a coach and teacher. 30. Electronic education and training are: A. Best suited to conveying facts and specific information. B. Preferred by HR and should be used extensively. C. Best to convey the human dynamic of encounters in HSOs. D. Most efficient at capturing the richness of HSO interactions. 31. HSO compensation programs: A. Are a function of managers' evaluation of staff members. B. Consider internal and external equity and HSO philosophy. C. Consider state and federal government guidelines. D. Are driven primarily by the external environment