Chapter 13: Assignment Managing Work Groups and Teams Many managers feel that conflict is unpleasant and unproductive. However, it can help an organization be successful. Which of the following could you do as a manager to handle conflict in a positive way? Engage employees in conflict in a structured dialogue in which they express their viewpoints. Reduce the amount of resources, such as budget or manpower, available. Avoid bringing in outsiders, whether as new employees hired from other companies or as consultants, who will have different viewpoints. O Reassure employees frequently that the conflict is insignificant and will get better. Google allows employees to spend 20% of their working time on projects that they feel passionate about. The project teams need the help, and sometimes there is more interest than roles to play on the respective project teams. If you were the manager on one of these special teams, what would you do if you wanted to reduce the conflict created by having more volunteers than roles available? Suggest that volunteers try to join another project team. Expand the number of roles available. Make volunteers compete for the available roles. Avoid the employees who have volunteered for your team. If your group is experiencing a source of conflict and you wish to approach the resolution of that conflict in a confrontational manner which conflict resolution approach would you use? O Smoothing O Interpersonal problem solving Compromise Avoidance