Chapter 13 Building Information Systems INTERACTIVE SESSION ORGANIZATIONS Business Process Redesign at DP World In 2005, the Dubai Ports Authority and Dubai Ports uct, which is an interface to communicate between International merged to form DP World. Today, it different applications. The idea was to implement is one of the leading port operators in the world, a solution without disturbing the existing system, Involved in marine and inland terminal operations which would disrupt the business (thus rendering while providing technology-driven solutions to it a very expensive solution). IBM's WebSphere MQ clients. Headquartered in Dubai, it has 78 terminals technology is also extremely flexible, robust, and and businesses in around 40 countries spread over scalable, which means that means DP World does not 6 continents, with a market capitalization of around need to worry about changing the system anytime $14 billion and revenue of $4.7 billion. soon-after implementing it, it connected its three DP World employs around 38,000 people and existing systems seamlessly using the middleware. moves up to 174,000 containers every day. In 2015, it The whole implementation simplified the overall handled an equivalent of 61.7 million containers and system and significantly reduced the time it took to aims to reach a capacity of 100 million by 2020. DP finish a process World is growing aggressively and is always looking DP World saw slower growth in the second half for ways to improve how it handles cargo. To do this, of 2018 because of the geopolitics, the resulting loss it has to incorporate technology, but it believes that of lower- margin cargo, and softer volumes in the technology should be adopted only when there is region. Despite this, DP World has announced a a genuine need for it. Today, however, that encom partnership with Oracle Cloud Applications (SaaS) to passes everything from middleware to the latest in drive digital transformation across its business opera- blockchain application tions. The idea is to standardize by redesigning busi- Several processes at DP World used to be manual ness processes that will include human resources, and paper-based, and therefore repetitive, time-con procurement, finance, and operations to develop an sumring, and prone to crrors, Managers had to spend integrated technology platform. The objective is to time and resources on operational issues and ensure create value for all stakeholders through intelligent that their employees remain motivated while also logistics, with a focus on reducing cost and improv- msolving the problems that would result from du ing efficiency. This integrated technology platform plicated manual tasks. For example, a customer who will incorporate AI, IoT, and block chain technology approached the sales department and was advised to submit certain documents to process their shipment job will be to use this data to transform port opera Ports generate a huge amount of data, and the Al's would later find that they had to make a payment at the finance department which would involve those becoming increasingly more intelligent and flexible tions and make them more efficient Robots are Name documents in their learning capabilities, and Al can help plan