Chapter 2 Wells Fargo Case Study Analysis (Paragraph Form) - 40 pts

Step 1: Review the FIORD METHOD FOR CRITICAL THINKING

• FACTS Describe the Situation (Facts onlythink objectively)
• ISSUES What are the Ethical Implications? (List values that might be compromised)
• OPTIONS Brainstorm all possible options and consequences of each
• RECOMMENDATION What is your suggestion? (Which Option is best?)
• DECISION-BASIS Defend your position (Upon what do you base your decision?)

Step 2: Watch the Wells Fargo Case Study: https://ethicsunwrapped.utexas.edu/video/wells-fargo-fraud

Wells Fargo has a fiduciary duty to treat its customers fairly. The bank offered many different services to its customers. But the banks management set unrealistically high sales goals for its employees, encouraging many employees to game the system. If a customer bought one service, employees were urged to cross-sell several more. Eight is great was the company mantra. The only way that Wells Fargo employees could meet their unrealistic sales targets, and thereby keep their jobs, was to make up accounts that customers had not requested and often didnt even know they were being charged for. Employees fabricated millions of fraudulent accounts in order to keep their bosses happy and remain employed. It was a classic conflict of interest.

Step 3: Case Study Analysis Paper: Write in paragraph form one paragraph for each step of the FIORD METHOD for CRITICAL THINKING