Chapter 20 explains that teams need to have a systematic plan to improve the process that creates mistakes/ defects, breakdowns/delays, inefficiencies, and variation. Based on this point your leadership has asked you to devise a 5 point plan that project managers can use if in some way if project obligations were in some way compromised. Use what you have read over the past 5 weeks to help construct your 5 point plan and make sure you include a quality component in each part of your plan. You can use a quality tool or concept. It is up to you.