Chapter 24: Serial Problem: SP 24, Business Solutions

Please complete the following:

Santana Reys two departments, computer consulting services and computer workstation furniture manufacturing, have each been profitable. Santana has heard of the balanced scorecard and wants you to provide details on how it could be used to measure performance of her departments.

Required

1. Explain the four performance perspectives included in a balanced scorecard.

2. For each of the four performance perspectives included in a balanced scorecard, provide examples of measures Santana could use to measure performance of her departments.