Chapter $3$ Exam

$35$

After a third complaint about how her company was handling customer service requests, Catalina developed a code of ethics to specify

Multiple Choice

$803\mathrm{.}04$:$51$

the values and norms to be exhibited in the organization

the sharing of information and coordinated efforts to achieve a collective outcome.

the rights inherent in a managerial position to make decisions, give orders, and utilize resources.

a formal written set of ethical standards guiding her organization's actions.

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