Question: Chapter 3 : What will you be doing on this day / month 3 years from now? What are some examples of seasonal products /

Chapter 3:
What will you be doing on this day/month 3 years from now?
What are some examples of seasonal products/businesses?
Chapter 4:
What could happen if we do NOT listen to Voice of the Customer?
What is the difference between customer Wants and Needs?
Which is easier to manage: steep growth or staggered growth?
How reliable does the Space Station need to be?
What do you consider to "excellent" customer service?

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