Chapter 4; Management analysis; will be expanded into policy and procedure manual upon start-up: 1. organizational structure: hierarchy, heterarchy, emergent, matrix, hybrid (include chart). define major areas of operational responsibility. . identify 'who' will be responsible for each area. 2. staffing: . determine the number and types of personnel necessary to operate the business. . identify specific skills, expertise, and certification required. . determine availability of such personnel in the local labor force. evaluate compensation and benefits required to attract competent personnel. evaluate employee housing and transportation needs. 3. major operational considerations: particularly significant aspects of programs or services (e.g. special instructions, service philosophy). use of other organizations' assets through contracts, joint-use agreements, trade-offs, etc. seasonality effects. . use of special equipment, back-up equipment, and preventative maintenance. use of subcontracted services. . facility maintenance scheduling and allowable down time