Chapter 4 Review Questions

1. Define learning. Why is an understanding of learning important for managers?

2. Compare and contrast operant conditioning with classical conditioning. Provide examples of each.

3. What is social learning theory? Describe how this process works.

4. What implications of social learning theory for management can you identify?

5. Identify four strategies for reinforcement, and provide an example of each.

6. Describe the four different schedules of reinforcement, andshow how their use by managers can vary. 7. How might you design a simple behavior modification program for a group of employees? Explain.

8. What are some problems in trying to implement a behavioral self-management program? How can managers attempt to overcome these problems?

Chapter 4 Detracting a Workplace Bully

Studies showcase that nearly 50 percent of employees in the U.S. workforce face bullying at one point in time. All types of bullying, not just discrimination or harassment, are important to consider. Angela Anderson was working for a law school administration council and experienced bullying firsthand. Often her manager would yell at her in front of other coworkers, and it was clear to Angela that she was not well-liked. Unfortunately it was not just Angela who felt the wrath of this manager, who often handled interactions with other employees the same way. Many of the employees, including Angela, attempted to appease their bullying manager, but nothing would help. One day Angela was threatened by her manager, and before Angela could reach the HR department, she was fired. This example is an extreme case, but being able to take recourse against unwanted and disruptive employee behavior is an important action for any workplace manager.

Questions:

1. What steps can you take to ensure that your company can detract from employees' bullying behavior? 2. What actions should an employee take if they are experiencing unwanted behaviors from another employee or manager?

3. What other departments should be involved when developing a plan and policies for how to handle unacceptable workplace behavior? Sources: Acceptable and Unacceptable Behaviours, University of Cambridge website, accessed January 15, 2019, https://www.hr.admin.cam.ac.uk/policies-procedures/dignity-work-policy/guidance-managersand-staff/guidance-managers/acceptable-and; Hedges, Kristi, How to Change Your Employee's Behavior," Forbes, March, 4, 2015, https://www.forbes.com/sites/work-in-progress/2015/03/04/how-tochange-your-employees-behavior/#c32ad4b6732a; and Kane, Sally, Workplace Bullying: True Stories, Statistics and Tips, The Balance Careers, January 29, 2019, https://www.thebalancecareers.com/bullying