Chapter 5 1. List three examples of coproduction. How do coproduction and self- sufficiency differ? 2. What are some guidelines for creating an effective customer service system? 3. How can updating a system or creating a new system enhance the provision of excellent customer service? 4. What are some types of businesses that are the most conducive to coproduction? 5. Write a mission and purpose statement for your department or class. 6. Explain empowerment. 7. How can a lack of empowerment affect a customer service provider's ability to provide the service that customers expect? 8. Why are so many ineffective systems in place in organizations? 9. In your experience, are customers willing to provide a part of their own service? Why or why not? 10. Why are individuals sometimes resistant to new systems