Chapter 5 - RECRUITMENT& SELECTION CASE STUDY

Using the Job Description below, the information covered in class and the textbook and PP slides, demonstrate your understanding of Recruitment & Selection by answering as specifically as possible the following questions.

You are hiring for a Retail Associate for an independently owned technology shop, there are three (3) locations all in the GTA,

JOB DESCRIPTION - RETAIL ASSOCIATE

Title - Retail Associate

Job Statement/Summary - RA enjoys working with the public. RA will assist customers by providing product recommendations, answering questions, alerting customers to product options and expanding sales revenue by up-selling.

Reporting relationship - Reports to Store Owner

Essential Functions - Job Duties & Responsibilities

• Greet customers as they enter the store and help them to find appropriate products
• Assist in maintaining the back stock room and setting up merchandise
• Develop solutions for customers by listening to their needs and recommending appropriate products
• Utilize the companys POS system to cash customers out or administer returns
• Collaborate with team members to keep the sales floor area clean and organized

Job Specifications

• High School Diploma/GED
• 1+ years customer service experience
• Ability to work well on a team
• Excellent verbal & written communication skills
• Must be able to work weekends & overtime

SELECTION PROCESS

Explain the selection process for the above position.

1. List the 4 Key Skills required for this position as identified in the job description.

4 Key Skills

1.

2.

3.

4.

2. Who/what position in the organization will conduct the interview? Why?

Conducting the Interview

Who?

Why?

3. Identify & Explain, in your own words, the interview method will you use. Why?

Interview Method explained

Why will you use this method? Provide and explain 2 reasons.

1.

2.

4. Identify & Explain the type of interview questions will you use. Why will you use this type of question?

Interview Questions

Why will you use this type of question? Provide and explain 2 reasons.

5. Provide 2 interview questions you will ask candidates. Explain why will you ask each of the 2 questions? What is the benefit of each question & what answer will match your organizations needs? Ensure that you relate the questions to the needs/skills of the role.

Interview Question 1

Link to required skill

Why Q1 -

Benefit & Organizational needs

Interview Question 2

Link to required skill

Why Q1 -

Benefit & Organizational needs -