CHAPTER $6-$ MANAGING OUALITY $($CLO $1)$

QUESTION $1$

Perform a Pareto analysis on the following information:

$\backslash$table$[[$Reason for unsatisfying stay at hotel,Frequency$],[$Unfriendly staff,$5],[$Room not clean,$6],[$Room not ready at check$-$in$,3],[$No towels at pool,$4],[$No blanket for pull$-$out sofa,$3],[$Pool water too cold,$36],[$Breakfast of poor quality,$15],[$Elevator too slow or not working,$7],[$Took too long to register,$3],[$Bill incorrect,$100],[$Total$,]]$

QUESTION $2$

Construct a cause$-$and$-$effect diagram showing why a student might be dissatisfied with the cafeteria.