Chapter 6 Seatwork Submitted to LMS before the schedule end time of class to receive credit towards the participation metric of the overall grade. Please see LMS posting for all details and requirements. Answers may be reviewed and will be taken up the following class. 1. What is the difference between customer satisfaction and customer loyalty? Why do we need to know the difference? 2. Why are suppliers important to a company's quality efforts 3. What are 3 practices that companies can help complete to better understand custon needs 4. Think of a type of customer that you know reasonably well. Try to identify some un needs of this type of customer and to think of some new features of the produces ar or services they purchase that would excite them. Why do you think these features not yet being offered? 5. Think about a prescription that a doctor may write. Describe the different types of customers involved in the process of filling the prescription *REMINDER: ASSIGNMENT #1 DUE July 19th (see LMS announcement for all details) *Prepare for Midterm - June 28th