Chapter $6$ Simulation Discussion

Complete the Simulation on Quality Management to the best of your ability.

Looking at your overall summary, what were your ending numbers for:

a$.$ Available cash $

b$.$ Profit Achieved $

c$.$ Profit $\%$

d$.$ Cost of External Failure $

e$.$ Cost of Internal Failure $

f$.$ Cost of Preventative Investments $

g$.$ Cost of Appraisal Investments $

h$.$ Cost of other Investments $

i$.$ Total Cost of Quality $

j$.$ Average Failure Rate $\%$

k$.$ Star rating

What trends did you notice in your failure rate?

Where there available investments that you did NOT make into your restaurant? Why did you choose not to$?$

What were the key takeaways from the simulation experience?

In hindsight, what would you do differently if you were to redo the simulation?

How did your understanding of quality management principles apply to the simulation?

What did you learn?