Chapter $6-($Worth $10$ points$)--$

$1.$ Amita Rao is the supervisor of the telephone operators who handle emergency calls from citizens and dispatch police, firefighters, and ambulances. One of her objectives for the coming year is to reduce the average time it takes for calls to be answered from $1$ minute to $30$ seconds. How can Rao create an action plan to achieve this objective? What questions must she answer? Suggest a possible answer for each question. $--(4$ points$)$

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$2.$ What are some advantages of involving employees in the process of developing objectives? How can supervisors do this? $--(2$ points$)$

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$3.$ Your best friend just got promoted to a position as a supervisor and feels uncomfortable about $$checking up on people.$$ How can you explain to your friend why controlling plays an important role in helping the organization meet its goals? $--(4$ points$)$

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Chapter $7-($Worth $7$ points$)--$

$4.$ What special attributes must supervisors have to be successful in some of the new types of organizational structures? $--(3$ points$)$

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$5.$ In recent years, many organizations have become more decentralized. Typically this change involves eliminating middle management jobs and sharing more control with those at lower levels of the organization. How do you think this affects the role of supervisors in those organizations? $--(4$ points$)$

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Reflection $--($Worth $3$ points$)--$ Please tell us what did you learned and$/$or found interesting from completing this assignment. Did you learn anything that you could use and$/$or benefit you in the future?