Question: Chapter 7 Discussion - Breakdown and Recovery From Work it Out 7.2 on page 273 (page 123 of your DIGITAL book) 1. What examples of

Chapter 7 Discussion - Breakdown and Recovery From Work it Out 7.2 on page 273 (page 123 of your DIGITAL book) 1. What examples of service breakdown have you experienced or can you recall from someone else's story? Explain what happened (you don't have to mention the business name) 2. What did the business do to resolve the issue (if anything)? 3. What did the business do well? and/or What could they have done to resolve the breakdown to your satisfaction?

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