Chapter 7 - Training \& Development - Discussion Questions 1. What economic, social, and political forces have made employee training even more important today than it was in the past? 2. What analyses should be done to determine the training needs of an organization? - After the needs are determined, what is the next step? 3. Suppose that you are the manger of an accounts receivable unit in a large company. You are switching to a new system of billing and record keeping and need to train your three supervisors and twenty-eight employees in the new procedures. What training methods would you use? Why? 4. Participants in a training course are often asked to evaluate the course by means of a questionnaire. What are the pros and cons of this approach? Are there better ways of evaluating a course? 5. A new employee is likely to be anxious the first few days on the job. - Provide some ways in which you would suggest to the new employee as to how the anxiety could be reduced