Chapter 8: Delivering Persuasive Messages A Persuasive Message means what? You (or your company) want something! (Even if it is just agreement on an issue.) And you need to persuade someone to give it to you. Write a response to 1 of the following 2 situations: Use an e-mail format, but still be professional in tone and content. Scenario 1: Your company purchased 12 dozen 4.400-Watt Power Generators from Empire Electric at a cost of more than $29.000. Shipment was delayed and now that they have arrived, their specifications are not what was advertised. They do not have the automatic shut-off that was advertised in the product specifications. You have never purchased from this company before and you admit, the company was attracted by the lower cost Your boss is livid! She called the company demanding your company's money back, but Empire told her they would only replace the items with a superior product up to our specifications (Empires sales information states. Satisfaction Guaranteed Empire states that means they can reship to our specifications and then we be satisfied) But soment of those new generators will take 6 months. That will not do! Your boss has given you the task to forcefully, but tact demand the company's money back! Or something be? That's up to you) Be creativection Know somebody who can get pressure? Future business with this company Some sort of como Son with a cetoamebody important