Chapter 8 Managing Human Resources and Labor Relations

8.1 Achieving High Performance through Human Resources Management

What is human resource the process of?

What activities are involved in the human resource process?

Why is the process in sequenced activities?

What are two important and somewhat parallel aspects of the process?

What is the purpose of human resource planning?

Information about a specific job's skill requirement begins with a _______________.

What is a job analysis?

What is the purpose of this information?

Where are the tasks and responsibilities of a job listed?

What is contained in the job specification?

HR Planning and Forecasting

What is forecasting known as?

What two forecasts are involved in this process?

Why is the internal supply forecast important to know?

What is succession planning?

How can organizations utilize contingent workers?

8.2 Employee Recruitment

Sources of job applicants.

What does the internal labor market consist of?

How can an organization determine their internal labor market?

What is the external market a pool of?

Process an organization uses to find prospects in the external labor market.

Recruitment methods

What is a job fair and why is it used?

How has technology completely changed the employee recruitment process?

Why is recruitment branding important?

What purpose does a realistic job preview play in recruitment branding?

8.3 Employee Selection

What does an organization do, after it has attracted enough job applicants?

Define selection________________________________________

What are the steps in the selection process?

Can an applicant be rejected at any step in the selection process?

What happens in the initial screening?

What types of tests may be required?

What is the selection interview?

How might this step be conducted?

Why is it important for applicants to carefully consider their responses to interview questions?

What happens if the applicant passes the selection interview?

Why might an organization require a physical exam or drug testing?

How is a decision to hire made?

Who typically makes this decision?

8.4 Employee Training and Development

What does training and development involve?

What are the training objectives?

How is training done?

What does new-employee training usually begin with?

What type of information is delivered in a formal orientation?

What happens after the employee orientation?

Where does job training take place?

Define job rotation ____________________________

Other forms of on-the-job training

What is an apprenticeship?

Mentoring and mentees

Who typically are mentors in an organization?

Why has this become a popular form of on-the-job training?

Off-the-Job Training

Why is it necessary to sometimes train employees away from the workplace?

Methods of off-the-job-training.

What are programmed instructions?

How are they made available?

What types of training can be done on web-based training known as simulation?

Why would an organization use simulation training and simulators?

8.5 Performance Planning and Evaluation

Performance appraisal, what is it used for?

What are the five steps in the process?

Why is it important for managers to establish performance standards?

What must the employee do once the performance standards are established?

In terms of what is the employee evaluated?

What types of decisions are made after a performance evaluation?

Purpose of rewards.

Rating scales used for performance appraisals.

What type of information is needed for rating scales?

8.6 Employee Compensation and Benefits

What does compensation include?

How is compensation connected to performance appraisals?

What are the factors that affect an employee's pay?

Differences between pay structure and internal and external influences.

Two types of compensation

What is direct pay?

Types of direct pay.

What are the different types of incentive pay?

What is indirect pay?

Forms of indirect pay required by law.

8.7 The Labor Relations Process

Labor union, what is it?

Three phases of the labor relations process.

What is collective bargaining?

Reasons for and against unions.

8.9 Legal Environment of Human Resources and Labor Relations

Key laws and federal agencies

Purpose of federal laws

Types of laws

Purpose of Fair Labor Standards Act?

Occupational Safety and Health Act's purpose.

Who benefits from the American's with Disabilities Act?

What does the Family and Medical Leave Act guarantee?

Agencies that oversee employment, safety, compensations and related areas.

What does the Occupational Safety and Health Administration (OSHA) oversee?

Who enforces the provisions of the Fair Labor Standards Act?

What commission was created by the 1964 Civil Right Act?

What are the Equal Employment Opportunity Commission's (EEOC)three basic functions?

Employment discrimination complaint involve who?

What is a protected class?

What can employers do to prevent employment discriminant

Please I'm trying to make study notes for my upcoming exam and I just need specific answer for all the question.