Chapter $8$ of your textbook, Managing and Using Information Systems: A Strategic Approach, provides an overview of the business of IT$,$ organizational maturity, and IT funding models. Read Case Study $8-1"$KLM Airlines," in the textbook and answer all the questions regarding KLM$\text{'}$s leadership decision to move to a governance structure:

What is likely to have led to increased trust for the IT organization?

What might explain an item that is seemingly quite unrelated to IT $($costs per kilometer flown$)$ decreased as a result of the new CIO structure?

What maturity level did KLM appear to exhibit $($a$)$ in $2000$ and $($b$)$ in $2011?$ Why?

Why do you think that KLM requires its employees to use a standard business case template when they want to make an investment?