Chapter $8$:

What decisions did you make to determine where you live now?

Why is Vancouver such a great place to live?

From the Learning Outcomes slide after the Location Analysis slide: What is different about location A$?$

What daily risks do you take in your life?

How important are on$-$line reviews of businesses to you?

What personal risk contingency plans do you have?

Chapter $9$:

What are the quality characteristics of a ball$-$point pen?

What is important to you about product quality in a new car?

How does Quality Control NOT add value to the Customer?

Examples of mistake$-$proofing $($Poka Yoke$)$ features in a new car.

How important are movie or restaurant reviews to you? Would you avoid going to a restaurant if its on$-$line reviews are poor?

Discuss Takata Airbags quality problems.

Should we tell customer about an internal failure we discovered but have successfully corrected?

Product recall costs for defective cars.

Have you ever had food$-$poisoning?