Question: Chapter 9 Homework assignment 1. How can a salesperson convert new customers into highly committed customers for life? 4. Why should a salesperson encourage his

Chapter 9 Homework assignment 1. How can a salesperson convert new customers into highly committed customers for life? 4. Why should a salesperson encourage his or her customers to complain? Isn't this just asking for trouble? 5. Why is it important for a salesperson to gain agreement on a solution when dealing with a customer complaint? Why is it important to ask a customer what resolution they would want from the salesperson

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