Question: Chapter 9 includes information that helps build important competencies in conflict resolution. Read the Chapter and then view the video of William Ury, negotiator, mediator

Chapter

9

includes information that helps build important competencies in conflict resolution. Read the Chapter and then view the video of William Ury, negotiator, mediator and co

-

founder of Harvard's Negotiation Project. The transcript is also available William Ury.pdf

After watching the video or reading the transcript, share your thoughts. What ideas from our text, especially Chapter

9,

can you relate to Ury's talk?

Chapter 9 includes information that helps build important competencies in conflict

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