Chapter 9 Principal Managerial Homework

= Homework: Chapter M:9 Homework Question 3, EM9-14 (bo... Part 1 of 23 HW Score: 10%, 2 of 20 points O Points: 0 of 2 Save Consider the following key performance indicators, and classify each indicator according to the balanced Scorecard perspective it addresses. Choose from the financial perspective, customer perspective, internal business perspective, and the learning and growth perspective. (If there is only one perspective, leave the second box blank.) Perspective(s) Performance Indicator Number of customer complaints a